In Microsoft Exchange Server, when you access data from the Exchange Server Database (EDB) file, it is mounted after running Information Store Service. Mounting is the process of making the database available for all services running under Exchange Server environment. However, under some circumstances, the EDB file refuses to mount and it remains inaccessible. The problem may occur due to numerous reasons, including database corruption. This behavior results in severe data loss and requires Exchange Recovery if there is no backup in place.
While mounting the Exchange Server database on server, which is running MS Exchange Server, you might encounter the below error message:
“An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
ID no: c1041724
Exchange System Manager”
Along with the above error message, you may also see the below events in Application Event Log of Microsoft Exchange Server:
1. Event Type: Error
Event Source: MSExchangeSA
Event Category: (14)
Event ID: 9175
Description: The MAPI call ‘OpenMsgStore’ failed with the following error: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. The MAPI provider failed. Microsoft Exchange Server Information Store ID no: 8004011d-0526-00000000
2. Event Type: Error
Event Source: ESE
Event Category: Logging/Recovery
Event ID: 413
Description: Information Store (3932) First Storage Group: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1811.
Cause
It may occur due to any of the followings:
1. Jet Engine errors.
2. Deletion of Exchange log file by virus.
3. Running eseutil /p command on damaged database.
Resolution
In all the above situations, you need to use Exchange Recovery Software to repair and restore the damaged database.
Exchange Recovery Tool is specifically designed to carry out in-depth scan of entire Exchange Server database and extract all inaccessible data from it. They ensure absolute, simple, secure, and quick Microsoft Exchange Recovery in all cases of EDB file corruption.
Stellar Phoenix Mailbox Exchange Recovery software repairs and restores damaged Exchange Server database in all cases of corruption. The Exchange Server Recovery software works well with Microsoft Exchange Server 2007, 2003, 2000, and 5.5. It restores all EDB file objects, such as emails, notes, contacts, tasks, calendar entries, journal, and more.
